Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, Switch, Maestro, Solo and Visa Delta Credit or Debit card payments Securely via Barclays Merchant Services (Sage Pay) and PayPal. If you have ordered an item on Backorder we will inform you if we anticipate a delay. Although we do not normally process your card details with prior agreement you may send your credit card information via phone, fax, snail mail or over the Internet.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We also accept cash, cheque or postal orders (within the UK only) for orders or Western Union worldwide.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and payment by separate email.

Legal Status of Spy Products
It is the responsibility of the buyer to obtain and obey all applicable country, state, and federal laws in regard to possession and use of any item made available by ourselves either through its website, catalogue or by any other advertising publication. By placing an order the buyer represents that he/she is of legal age and that the products will be used only in a lawful manner.

Transmitting Equipment
Although it is not an offence to manufacture or possess a transmitter in the UK, some of the transmitters featured on this website may not be D.T.I. approved for use in UK and the use of them would be an offence. These devices are sold for export only. The telephone equipment featured in this website is not approved by British Telecom.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Shipping And Handling All delivery charges are clearly stated at checkout.

For Terms and conditions of there services visit their website www.royalmail.com.

Delivery Schedule All items that are in stock will normally be dispatched within two working days. If any items are out of stock, we will back order for you. Items placed on back order are dispatched as soon as they become available normally within a maximum 14 days.

Back Orders If your item is not in stock, we will back order for you.

Tax Charges All orders are VAT free unless stated otherwise.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption by a third party SagePay & processed by Barclays Merchant Services who are our Card Merchant. They are not held in clear text on any web site.

Sage Pay comply fully with the latest PCI DOS credit card security compliance.

Guarantee

Your Statutory rights are not affected by any of the following terms and conditions.

All products come with a 12 months return to base guarantee unless stated otherwise below.

• If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

• in otherwise "as new" condition; and

• complete with any accessories and free gifts offered with it and, if possible, the original box and packaging.

- Refunds will be for goods only and will not include any carriage costs paid to us.
- Please ensure that all returns are securely wrapped and packaged.
- We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods.
- We cannot be held responsible for any units that have been damaged in transit.
- Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
- If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred.
- Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
- Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 7 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

Imported mobile phones & spy equipment include a return to base guarantee.
Should the item require sending back to the supplier in Asia to be repaired we will gladly supply a loan product subject to availability at time of fault.

Phone unlocking service and digital downloads come with 1 weeks email support.

Unlocking equipment includes a 3 month guarantee.
All the products we sell & use are tried and tested by ourselves we cannot guarantee 100% unlock with every models. Any use you make of service unlock software/equipment and its consequences is entirely your own responsibility.

Unlocking services
By sending your phone to us for unlocking you imply that you are the legal owner of the phone, or that you have the permission of the legal owner to send the phone to us for unlocking. We can never guarantee to unlock every phone listed, If we cannot unlock your phone's succesfully we will refund the cost of the unlocking service.
If you are sending the phone from a country other than the United Kingdom, you must indicate on a customs declaration that the phone is being dispatched for repair to minimise duty charges.
Please ensure that you send the product well packaged ensuring that the battery is fully charged & that any security codes are removed before posting the phone's. It is your responsibility to ensure that your phone is adequately covered incase of damage in transit.

Transmitters
Warning: The use or installation of any transmitters supplied by us is illegal in the UK & EU and is in direct contravention of the wireless and telegraphy act 1949 as well as the telecommunication act 1985. All equipment is sold on the strict understanding that it will be exported outside the UK. The radio communication agency has and will prosecute anyone in contravention of this law.

Complaints
If you are dissatisfied with our service for any reason please contact us either by email or by telephone or post using the contact info below.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from UkSpyGear.com. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and UkSpyGear.com.
Limitation Of Liability
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK.
UNLOCKING SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks
All trademarks appearing on this website are trademarks of their respective owners.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can Phone on 07818517738 (International +44 07818517738) or Text us on or write to us at Unit 2 Balfour Close Hereford HR4 9YH United Kingdom

Privacy Policy

www.UkSpyGear.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

On the rare occasion you may need to return a product that proves to be faulty.
Email us and advise us of your problem.
We will then advise a solution or whether the item can be repaired or replaced once confirmed faulty, you may then send the product back advising us of the reason for return, your name and address.
Send the product with this information to: Returns, UkSpyGear.com, 2 Balfour Close, Hereford, HR4 9YH, United Kingdom.
We reserve the right to inspect the product and verify the fault.
For your protection, we recommend that you use at least recorded-delivery service or a service that insures your product & guarantees it's arrival.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

Cancellation of goods- within seven days starting the day after receipt of goods. You must 1st contact us to advise us of your intentions. Often we can help & resolve any problem you may have. The cost of returning the items is your responsibility & we would expect to receive the returned items within a reasonable period of time (7 days).

Unwanted Goods within 7 days of delivery- Within seven days starting the day after receipt of goods. You must 1st contact us to advise us of your intentions. Often we can help & resolve any problem you may have. The cost of returning the items is your responsibility & we would expect to receive the returned items within a reasonable period of time (7 days) we will refund you the price paid for the goods excluding postage charges. You will need to pay for return postage cost, therefore we recommend using a posting service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us. If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you to put the product back to a saleable condition.

Exclusions- Where tamper proof seals are fitted (including software, phone unlocking software and specially imported products to order), these must be intact otherwise we cannot accept returns unless faulty.
Items imported or made especially to order cannot be returned unless faulty.
Certain services such as unlocking software downloads, unlock codes and services sent by email are available immediately after payment is made and therefore no seven day cooling off period applies.

You are responsible for the cost of returning the items.
The item must be unused in 'as new' condition, complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
We recommend Royal Mail First Class Recorded Delivery for returning items up to £28, or Royal Mail Special Delivery for higher value items.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you to put the product back to a saleable condition.
Refunds by credit card are made to the same credit card that was used for the original purchase.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
Refunds by credit card are made to the same credit card that was used for the original purchase.
NOTE: Items returned without our confirmation will not be accepted and will be returned to the sender, at sender's expense.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The above conditions are in addition to your statutory rights, which are not affected.

Remittance Terms All products must be paid for in full before they are dispatched by ourselves.